Last updated: 18.02.2026
1. Who We Are
RLTA Couriers Limited ('we', 'our', 'us') is the data controller responsible for your personal data.
Registered Office: 5 Brayford Square, London, E1 0SG
Email: info@rltacouriers.co.uk
Telephone: 01293 365555
Company Number: 16768956
If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.
2. What Personal Data We Collect
We may collect and process the following data:
Information you provide to us:
- Name
- Business name
- Contact details (email address, phone number, address)
- Delivery and collection addresses
- Payment and billing information
- Contents of enquiries submitted through our website
- Any communications you send to us
Information collected automatically:
- IP address
- Browser type and version
- Time zone setting
- Website usage data (via cookies)
3. How We Use Your Personal Data
We use your data to:
- Provide courier and delivery services
- Manage bookings and collections
- Respond to enquiries
- Process payments and issue invoices
- Improve our website and services
- Maintain security and prevent fraud
- Comply with legal obligations
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contractual necessity – to provide the services you request.
Legal obligation – to comply with tax, accounting, and regulatory requirements.
Legitimate interests – to operate and improve our business.
Consent – where required, such as for marketing communications.
You can withdraw consent at any time.
5. Sharing Your Data
We do not sell your personal data.
However, we may share it with trusted third parties where necessary, including:
- Payment processors
- IT and website providers
- Accountants and professional advisers
- Insurance providers
- Subcontracted delivery partners (where required to fulfil services)
- Regulatory authorities if legally required
All third parties are required to respect the security of your personal data.
6. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, accessed without authorisation, altered, or disclosed.
Access to personal data is limited to employees, contractors, and partners who have a genuine business need.
7. Data Retention
We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
Financial records are typically kept for 6 years to comply with HMRC requirements.
Enquiry data may be retained for administrative purposes unless you request deletion.
8. Your Data Protection Rights
Under UK data protection law, you have rights including:
- The right to access your personal data
- The right to request correction
- The right to request erasure
- The right to restrict processing
- The right to data portability
- The right to object to processing
To exercise any of these rights, please contact us.
You also have the right to complain to the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
9. Cookies
Our website may use cookies to distinguish you from other users and improve your browsing experience.
You can control cookie settings through your browser. For more detailed information, please see our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Nicola Goodman
Email: info@rltacouriers.co.uk
Telephone: 01293 365555
RLTA Couriers Limited is registered with the Information Commissioner’s Office (ICO) as a data controller.